Email configuration

We recommend using the webmail interface for simplicity and the fact that you can use this anywhere on any computer, however if you want to setup your account in an email application please use the instructions below.

To follow the instructions you will need to know:

  • Your email address (this is also your username)
  • Your password

For example – (do not use)

  • john@yourcompany.com
  • yoursecretpassword

Follow the instructions appropriate to your local setup, replacing the values above with your own. If you use a different email application please follow the application’s instructions. All setups use mail.yourcompany.com for both POP and SMTP servers.

iOS (iPhones and iPads)

  • Go to Settings>Mail, Contactss, Calendars
  • Click Add Account...
  • Click Other
  • Click Add Mail Account
  • Enter your name, email address and the password provided
  • Choose IMAP and enter 'mail.waxwing.co.uk' under Host Name for Incoming Mail Server
  • Enter your email address under 'User Name' and your password again
  • Enter 'mail.waxwing.co.uk' under Host Name for Outgoing Mail Server
  • Enter your email address for User Name again and password again under Outgoing Mail Server
  • Agree to trying to setup without SSL
  • Press Save

Outlook 2007

  • Open Outlook
  • Choose Tools>Account Settings…
  • Choose New…
  • Choose Microsoft Exchange, POP3, IMAP or HTTP
  • Check ‘Manually configure server settings or additional server types’ and press Next
  • Choose ‘Internet E-mail’ and press Next
  • Enter your name where is says ‘Your Name’. This can be anything and is the name that is displayed to people that you email. Enter your email address under ‘E-mail Address’. Select POP3 from Account Type, enter mail.waxwing.co.uk for both Incoming mailserver and Outgoing mailserver. Enter your email address under ‘User Name:’ and your password under ‘Password’. Check ‘Remember password’ and uncheck ‘Requre logon using Secure Password Authentication’.
  • Press ‘More Settings…’ Choose 'Outgoing Server' and click 'My outgoing server (SMTP) requires authentication' and 'Use the same settings as my incoming mail server' Click 'OK', then click 'Next'
  • Click Finish

 

Outlook 2003

  • Open Outlook
  • Choose Tools > E-mail Accounts...
  • Choose 'Add a new e-mail account' and click next
  • Choose POP3 and click next
  • Enter your name where it says 'your name'. This can be anything you want it doesn't matter but it will be what the people who receive mail from you will see and enter your email address under 'Email address'. Both your incoming mail server and outgoing server are mail.waxwing.co.uk. Your username is your email address. Click 'More Settings'.
  • Choose 'Outgoing Server' and click 'My outgoing server (SMTP) requires authentication' and 'Use the same settings as my incoming mail server' Click 'OK', then click 'Next'
  • Click Finish

 

Windows Live Mail 

  • Open Windows Mail
  • Choose Tools > Accounts and press Add
  • Choose ‘Email Account’ and press Next
  • Type in a display name, this can be anything you choose it doesn't matter, but the people you send your emails to will see it. Click next.
  • Type in your email address and click next.
  • Your incoming mail server is a POP3 server, Both your incoming and outgoing mail servers are: 'mail.waxwing.co.uk'. Check ‘Outgoing server requires authentication and click Next
  • Enter your email address under ‘E-mail username’ and your password. Check ‘Remember password’
  • Press Next and Finish

 

 

Outlook Express

  • Open Outlook Express
  • Choose Tools > Accounts
  • Click Add and choose 'Mail'
  • Type in a display name, this can be anything you choose it doesn't matter, but the people you send your emails to will see it. Click next.
  • Type in your email address and click next.
  • Your incoming mail server is a POP3 server, Both your incoming and outgoing mail servers are: 'mail.waxwing.co.uk'. Click next
  • Your account name is the same as your email address, enter your password and leave ‘Log on using Secure Password Authentication (SPA)’ unchecked. Click Next
  • Click finish
  • Click on Properties, then the Servers tab
  • Check ‘My server requires authentication’, press OK and Close

Entourage 2004

  • Open Entourage
  • Click on Tools > Accounts
  • Click on New, choose POP and press OK
  • Type in your name under ‘Name’, this can be anything you choose it doesn't matter, but the people you send your emails to will see it. Enter your email address under both ‘Email address’ and ‘Account ID’. Enter mail.waxwing.co.uk under ‘POP server’ and enter your password. Enter mail.yourcompany.com under ‘SMTP server’. Press ‘Click here for advanced sending options’ and check the box next to ‘SMTP server requires authentication’ and press return to close the popup.
  • Press OK and close the Accounts popup by pressing the small red circle in the top left of the Accounts popup.

Mac Mail

  • Open Mac Mail
  • Choose Mail > Preferences
  • In the bottom left of the window press the + sign
  • Choose POP from ‘Account Type’, enter a description under ‘Account Description’ such as ‘My company POP’, enter your name under ‘Name’, this can be anything and will be the name shown when sending mail. Enter your email address and press Continue.
  • Enter mail.waxwing.co.uk under Incoming mailserver, under ‘User Name’ enter your email address, and fill in your password then press Continue.
  • Under ‘Outgoing Mail Server’ enter mail.waxwing.co.uk, check ‘Use Authentication’ and enter your email address under ‘User Name’ and your password under ‘Password’ and press Continue.
  • Press Continue and Done.
  • Close the Accounts popup using the small red circle in the top left of the Accounts popup.

Information


Contact details

Waxwing Limited
Building 3, Chiswick Park,
566 Chiswick High Road,
London W4 5YA

Mobile: +44 (0)7739 463 576
Skype: waxwing